|
Existing data residing within the scheduling system, or other ICT systems, often contains errors. Whether these are duplicated Customer details, incorrect Post Codes, formatting of visit times or staff availability details – OptiCare scans the validity of all data and highlights errors for correction. |
|
Care workers are often unable to spend the full amount of time allocated to a visit, usually due to their schedule for the day allocating insufficient travel time between visits. This issue impacts not only on customer satisfaction but also on revenue. In particular from local authority contracts because the output from monitoring systems is being increasingly used by local authorities as the basis for payment. OptiCare analyses the existing schedule and identifies the necessary changes to ensure all visits are 100% feasible. |
|
The component costs of service delivery can be difficult and time-consuming to identify and analyse, particularly for specific parts of the service. OptiCare can show breakdown of these costs, including Contact Time, Travel time, Waiting Time, Unused Contract Time (where applicable), Mileage and Overtime. |
|
Efficiency is adversely affected by Care Worker availability not matching Service Demand. Even if changes to Rotas and work patterns are introduced, they quickly become inefficient, particularly in services such as Reablement. OptiCare’s Modular rota design service regularly measures the fit between supply and demand. OptiCare’s analysis enables providers to make minor changes to the rotas of a minority of staff in order to maintain the optimum fit between supply and demand. |
|
Organisational changes are extremely difficult to introduce because the effects, particularly in relation to costs, are difficult to anticipate. OptiCare can model the impact on both cost and quality of any changes being considered such as Patch Boundaries, Pay, Conditions of Employment, Rota Design, Staff Numbers and Quality Standards. |
|
OptiCare can automatically deliver optimised schedules for all of your service delivery, not only releasing valuable management time, but also reducing cost and improving quality. |